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Grendata Computer Systems

Update RMA Parameters

When you choose option O from the Standard Utilities Menu (1), you will arrive at this screen.

You will notice that there are only 2 fields to be completed on this form.

Field 1 & 2 are hidden fields, and therefore require not input

Field 3:  Requires a Y or N response.  If you do not update this record at all then it will default to N and you will not be able to produce an RMA.  If you elect to allow the use of RMAs, then this is what happens.  Whenever a credit not is added to the system, an RMA is also produced, usually printed in the delivering warehouse for the original invoice.  This RMA is the document that instructs personnel to accept the product being returned or to go pick it up if already delivered.  There is a routine (covered later in Shipping routines), whereby the product on the RMA has to be re-located into stock before the customer gets credit for it.  If you choose not to use RMA forms, then there is another procedure to complete the credit note.

Field 4: is a multi-value field where you can enter free form text to print anything on the RMA that you desire.  Our example screen above already has some of this information filled in.